Shipping & Refunds
Thanks for shopping at catalystgamelabs.com. If you are not entirely satisfied with your purchase, we're here to help. To request a refund, fill out the form at the bottom of this page.
You have 30 calendar days to return an item from the date you received it. Here are the criteria for an eligible return:
- Item must be unused and in the same condition that you received it.
- Item must be in its original packaging.
- You must have the receipt or proof of purchase for the item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us directly.