FAQ & Known Issues with the new site migration

Welcome to the new store! We're still getting the hyper-wave transducers and mana condensers tuned, so we sent an email out with this info—but in case you missed it, we've posted it here also for convenience:

Posted 11/30/2016

  1. New Passwords:

    You will need a new password for the new site, but you can and should use the same email you used previously to get all of your order history with minimum hassle. Don't worry, we WILL get all your prior downloadable goodies linked back up to your account, even if it may take a bit of time to do!

    Because of how passwords are encrypted on the accounts, we couldn't bring those over to the new platform with your other account data—an inconvenience required in keeping your account passwords secure. Therefore you will need to create a new password for your account (or just re-create the password you had before...). When you (re)create your account it should link up to your order history. If you aren't seeing some recent orders, don't panic, we're getting those synchronized and you should see them soon as we're still bringing in orders from the last few weeks. We should have that synchronization complete before the end of the week, so if you're still missing order history by next Monday, shoot an email to store@catalystgamelabs with the missing order info, and we'll get it linked over to your account. 

    NOTE: Just using the "reset password" option won't work with your existing account. You have to create a new one (or re-create your old one) with your existing email address. We know this seems silly, but it's technology... and sometimes you have to humor the computers.

    Also, if you've created a new account on the new site with a different email address than you used previously, please email us so we can get all the account details squared away so you maintain access to all your files with the email you want going forward.

  2. For some products the Downloadable link wasn't available yet. Those will be delivered soon.

    In the import process there were some product listings that didn't stay paired with their original file assets that they belong to, so they're being matched up as quickly as possible. These download links will be made available in your accounts and MOST of these should be sent out via email in the next 24-48 hours as we get everything paired up.

    If we haven't gotten your PDF paired by Monday (December 5th), let us know by email and we'll get it sorted as quick as we can.

  3. Editing your customer profiles in Shopify

    For changing shipping addresses:
    First, make sure you've created your "new" account with your email and verified it using the link the store sends you in your email. From there you can edit your addresses that it has on file, deleting extra old ones and keeping the relevant ones up to date.

    To change contact information/email address:
    Send an email to store@catalystgamelabs.com, and we'll manually update your profile for you. We're implementing the ability for you to manage your contact details such as name and email address going forward, but it's not ready for prime-time yet.

  4. Problems with the old site and order system, unfulfilled orders, etc...

    We're logging all these comments together to make sure we make good on those orders as part of making this transition to a new site; so when you email us about an unfulfilled order, please be specific as to order number and your email address you used on the BattleCorps site when you placed it so we can match up your email and the orders from the old eCommerce system as easily as possible.

  5. We will get to each and every one of your emails and reply individually, but it's going to take some time.

    As many of you know, we each wear several hats here at Catalyst Game Labs; and there are only a few of us and a lot of you! That said, with the new site we've implemented a new ticket system internally so we can get back to everyone who emails store@catalystgamelabs.com and make sure things don't fall through the cracks. If you've previously had a concern about an order that went unanswered or unresolved, please re-direct it here so it goes into our handy-dandy ticket system for tracking and follow-up going forward.

  6. We've been informed someone spilled a ton of fun-fetti in the fonts. We're working on getting the HTML cleaned up, thanks!